Improve Company’s
Branding

Our team works to understand your brand, your values and delivers consistient and positive customer experience to reinforce your brand identity to your customers

Increasing Customer’s Loyalty

Through the insights and trends gathered from your customers, we can share your customers’ preferences and expectations to help you design programs and strategies to retain your customers.

Professional and
Complete Customer
Support Solutions

Our seasoned management team will understand and translate your requirements into our contact centre system, process and training, to optimize accessibility, useability and efficiency of the final customer solution to your organisation

Innovative and Adaptive
Technology

With the ever changing technology landscape, we keep ourselves at the forefront of the industry through strategic partnership with technology leaders, ensuring our customer solutions remains relevant and competitive.

SEASONED MANAGEMENT TEAM

We have been in the contact centre industry for over 20 years, with expertise in implementing and managing inhouse and outsourced contact centres. Our clientele ranges from government agencies, commercial multinationals to local small and medium enterprises. We work closely with our clients to understand the challenges, objectives and business processes, to provide seamless and customised solutions.

FLEXIBILITY

We customise our tools and systems to work seamlessly with your business processes, making it easy for your business users to retrieve insightful data and trend reports from our system anytime. Depending on the nature of your business, we offer support at different timing, up to 24 by 7. This allows your organisation to support your customers after office hours, which can enhance overall satisfaction levels and promote loyalty.

TECHNOLOGY

CXC Data invests in advanced contact centre technology and infrastructure, so that you do not have to. By choosing us, businesses can benefit from access to these tools without having to make significant upfront investments.Through innovative solutions from our technology partners and inhouse development team, we can provide integrated and effective solutions, maximising your ROI

STANDARD OF EXCELLENCE

We are ISO 27001 certified and also well versed with other ISO and DPTM requirements. Be assured that your data and business processes will be secured and well handled.

Molding
Future
Leaders

CXC Data is managed by a team of contact centre professionals who have been in the business process outsourcing industry for close to 25 years. We have worked in various inhouse and outsourced contacts, performing different roles in operations, project management, quality assurance, client management and sales. Our team also possesses in-depth knowledge in contact centre telephony systems and tools, including telecommunication infrastructure.

Having worked closely with government and commercial clients, we have successfully internalised our clients’ business requirements into contact centre process flows, to create seamless solutions that works with our clients’ business environment.

At CXC Data, we believe that our success hugely depends on empowering our team and helping to shape their individual success. It is through team work and leveraging each team members’ diverse talents, skills, and perspectives, that makes us successful.

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Our
Services
Offerings

Customer Service Hotlines

We have the expertise in implementing and managing different customer service hotlines, providing support ranging from general enquiries, product enquiries, licensing enquiries, healthcare services and much more.

Our in-house case management system is fully customisable to meet your business process and requirements.

Technical Helpdesk

Knowledgeable in helpdesk and even deskside support, we have managed helpdesk of differing sizes and requirements. We are well versed in the different ticket management system available in the market, ensuring close and effective follow through of tickets.

Coupled with our inhouse knowledge management system, we aim to be the first and main point of contact for your users, to provide quality, accurate and prompt support for you and your users.

Crisis Management Hotlines

Organisations faces crisis from time to time. Some examples of the crises we have assisted our clients with includes, PDPA infringement, social media attention, product recalls, disaster management, etc. We are agile and versatile, able to put together a contact centre team to handle the interactions coming in from your customers quickly.

With our experience in crises, we will share the most effective and efficient way of handling the situation on hand.

Tele-marketing Calls

One of the best way of reaching out to your customers to market your product and services continues to be a warm voice over the phone. With the database provided by your organisation, we can reach out to your current and potential customers to create awareness and interest in your products and services. We will also profile and update your database, to ensure that information on your customers remain up to date.

The insights collected from your customers will be captured and shared with you via reports, to aid in the development and refinement of your future sales and marketing campaigns.

Customer Satisfaction Survey

Conducting phone surveys helps to put a warm touch to your customers, letting them know that you care about quality service. However, the process is often labor intensive. Leave this challenging task to us!

As a non-biased and independent third party, we are able to ensure the authenticity of the data collected. Our team is also well trained to handle feedback from the customer and ensure that their concerns are followed through. Srveys can also be performed via non-phone channels. Talk to us to find out more

Compliance Calls

Leave the time consuming task of tele-surveys to us. As a non-biased and independent third party, our team will fully understand your campaigns, products and services, to be equipped to address any concerns from your customers.

Our fully customisable case management system guides our team in completing and capturing all necessary responses to the compliance survey. All survey results will be accessible on our case management system or via scheduled reports.

Event Management

Let us handle the RSVPs and the queries from your customers, so you can concentrate on making your event a success!
We will create awareness on your events and encourage the customers to sign up for the events. Our team can also confirm and remind your customers about your upcoming events, including taking details of their dietary restrictions, travel arrangements, etc. Daily updates will be provided to our clients to confirm the final attendees’ list.

Fault Reporting Hotlines

Need a responsive and round the clock contact centre team to manage all the incidents reported by your customer? We have just the team for you!

We will understand your business processes from incident reporting, activation of support team to the closure of the ticket. Through the usage of our in-house developed ticketing system, each ticket can be easily routed from the contact centre to the support team, who in turn can close the ticket easily via their mobile devices.

Email Management

In today’s fast moving world, customers expect responses to their enquiries fast, accurate and complete. Managing emails takes time off your busy schedule and backlog happens when you attend to your priorities at work.

Why not outsource the email management process to us, where our team will organize, prioritize and handle your customers’ emails effectively and efficiently? We will ensure that important emails are addressed promptly and emails requiring executive decisions are shared with your team as soon as they are received.

With our case management system, your customers’ journey with us are all tracked and this information will be useful to finetune your product and service offerings to your customers.

Chat Management

With the shift to digitalisation, we noticed a shift in customers’ communication preference to use the virtual channels (such as live chats, WhatsApp Chats, social media, video chats, etc.) instead of the phone channels. The quicker turnaround time is perhaps the key to this uptrend.

We have the capability and network to develop and set up the different types of chat channels. Our customised solutions will ensure that it fits your business processes and provide you with the data and results that you will need.

Our versatile team is well trained to manage different chat channels. Armed with knowledge on your products and services, they will ensure smooth customer engagement to improve your customers’ satisfaction with your organisation.

Social Media

Social media is a huge part of our daily lives and often, we refer to an organisation’s social media platform before taking up their products and services. Customers are used to leaving their queries on social media platforms such as Facebook, Instagram, Tiktok, etc. and would expect a quick response to their queries.

Having a contact centre team to manage this would ensure that these queries get responded quickly, giving your customers a positive impression of your organisation. With system integration, all these channels can be manage using a single tool, for greater productivity and efficiency.

Data collected from our tools, will help you develop targeted social media marketing strategies to grow and reach new target audiences.

Backoffice Administration

Need help to perform backoffice administration task such as accounts, audits, document verification, data entry, etc.? Our customer support team will be able to perform these repetitive and time consuming tasks within the required deadlines, be it in your premise or within our office. You can also leverage on our existing workforce as backups should there be an increase in transaction volume.

We are ISO 27001 certified and will ensure that we keep all your data, documents and processes secured.

Personnel Insourcing

Manpower recruitment and retention is a challenging task for any organisation to undertake. This activity is expensive, taking into consideration the cost involved to hire, train and motivate employees.

Being in the business process outsourcing industry, manpower makes a big part of our business. We work with the right partners on the recruitment and provide various training and rewards initiatives in place to groom and motivate our employees.

Let us have your requirements and we will source for the most suitable talent to work within your office.

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Improve Company’s
Branding

Increasing Customer’s Loyalty

Professional and
Complete Customer
Support Solutions

Innovative and Adaptive
Technology